Thank you for shopping with The Captain's Beard. We are committed to providing reliable delivery and keeping you informed throughout the shipping process. This Shipping Policy explains how we process orders, estimated delivery times, shipment tracking and what to expect when your order is on its way.
Orders are processed during our normal business hours. Once your order has been confirmed, our team carefully prepares and packs your items before they are handed to one of our trusted courier partners.
During busy periods, promotions or public holidays, processing times may be slightly longer. We appreciate your patience and will keep you updated throughout the process.
Delivery times depend on your location within South Africa and the courier service used. While we aim to deliver orders as quickly as possible, delivery estimates may vary due to weather, public holidays or other circumstances beyond our control.
You'll receive a tracking number once your order has been dispatched so you can follow your shipment.
Every eligible order includes shipment tracking. Once your parcel has been collected by the courier, you'll receive a tracking number via email.
You can also visit our Shipment Tracking page to monitor your order and view the latest delivery updates.
Shipping costs are displayed during checkout before payment is completed. Any available free shipping promotions or special delivery offers will also be shown at checkout when applicable.
Please ensure your delivery address and contact details are correct before placing your order. Incorrect information may delay delivery or require additional arrangements with the courier.
If you notice an error after placing your order, contact us as soon as possible and we'll do our best to assist before your order is dispatched.
If your parcel arrives damaged or if you believe part of your order is missing, please contact us promptly. Providing your order number and photographs of any damage will help us investigate and resolve the issue as quickly as possible.
If you have any questions about this Shipping Policy, your order or delivery status, our customer support team is happy to help.
Thank you for choosing The Captain's Beard. We appreciate your trust and look forward to delivering premium grooming products to your door.
