Refund & Returns Policy

1. Returns

We offer a 30-day return policy. This means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• The item must be in the same condition that you received it
• Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, certain items cannot be returned once opened or used.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Opened or used grooming and personal care products
• Sale or discounted items

3. Return Process

To initiate a return, please contact us at:
📧 zandra@thecaptainsbeard.co.za

Once your return is approved, we will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as they may not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs
• Shipping fees are non-refundable
• We recommend using a trackable courier service for returns

Our return address will be provided once your return request has been approved.

5. Refunds

Once we receive and inspect your return, we will notify you via email.

If approved:

• Your refund will be processed to your original method of payment
• Refunds are typically processed within 5–10 business days

Please note that your bank or payment provider may take additional time to reflect the refund.

6. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank

If you still have not received your refund, please contact us at:
📧 zandra@thecaptainsbeard.co.za

7. Exchanges

We only replace items if they are defective or damaged.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at:
📧 zandra@thecaptainsbeard.co.za

We will arrange a replacement at no additional cost where applicable.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Include clear photos of the product and packaging

We will resolve the issue as quickly as possible.

9. Gifts

If your item was purchased as a gift:

• Approved returns may be issued as store credit
• If the order was placed by another person, the refund will be issued to the original purchaser

10. Contact Us

For any questions about returns or refunds, please contact us:

📧 zandra@thecaptainsbeard.co.za
🌍 https://thecaptainsbeard.co.za